Customer Care

At Fairbee, we believe that customer care is the foundation of a successful and lasting business relationship. Excellent service is an art that constantly evolves — there is always more we can do to make your experience better.

We welcome your suggestions and queries, and we’re always here to ensure your satisfaction. While we strive to deliver the best possible service, unforeseen circumstances may occasionally arise beyond our control. Regardless of the issue, our team is committed to resolving it for you in the best possible way.

For any concerns or assistance, please reach us at ilbcstore@gmail.com or call +91 94893 78999.

Privacy & Safety

Your privacy is our top priority. We take every measure to ensure that all personal information collected is safe and secure. The data we gather may be used to better understand our customers, improve our offerings, and enhance your overall experience with us.

Access to this data is strictly limited to select internal personnel. Payment details, including card information, are handled with the utmost care and protected through trusted website and payment service providers with proven records of security and customer privacy.

Wholesale Inquiries

We proudly serve a growing network of wholesale clients who benefit from special pricing based on order quantities. With a wide range of products and a strong supplier network, we can also source items that may not currently be listed on our website.

For wholesale inquiries or to request products unavailable for online purchase, please contact us at ilbcstore@gmail.com.
We look forward to partnering with you!

Payment Methods

We accept the following payment options:

• Credit / Debit Cards

• UPI

• Net Banking

Shipping Policy

Our shipping partners are selected based on destination, package size, and contents, and may vary from time to time. Once dispatched, customers will receive courier details and a tracking ID.

Orders are typically delivered within 4 to 6 working days from the order date. In case of delays, customers will be notified with an updated dispatch or delivery estimate.

Return & Exchange Policy

As our products are personal care and skincare items, returns are not accepted once sold. However, in the event of damaged or defective products, please contact our customer service team. We will gladly assist with a replacement, return, or refund as applicable.

Customer Care Contact

Customer Care Officer
Fairbee Customer Care Division
Guru Health Care, RMZ Millenia Business Park, Campus 1A,
No.143, Dr. M.G.R. Road, Perungudi, Sholinganallur,
Chennai – 600096

📧 Email: ilbcstore@gmail.com
📞 Mobile: +91 94893 78999. www.fairbee.co.in

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